Welcome to Urban Shivay (“we,” “our,” or “us”). By accessing our website, communicating with our team via WhatsApp, or filling out our collaboration forms, you (“User,” “Brand,” or “Influencer”) agree to comply with and be bound by the following terms and conditions. Please read them carefully before participating in any influencer marketing campaigns or transactions through our platform.
1. Acceptance of Terms
By submitting your information via our onboarding forms or engaging with Urban Shivay via WhatsApp or any other communication channel, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use our services.
2. Nature of Our Services (The Intermediary Role)
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Bridge Platform: Urban Shivay acts strictly as an intermediary/advertising broker connecting businesses, brands, and marketers (“Brands”) with content creators and social media influencers (“Influencers”).
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Independent Contractors: Influencers and Brands operate as independent third parties. Urban Shivay is not an employer, agent, or legal partner of any Brand or Influencer utilizing this platform.
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No Guarantee of Results: While we strive to facilitate effective matches and successful collaborations, Urban Shivay does not guarantee specific sales, ROI, follower growth, audience engagement levels, or brand deal approvals.
3. Application, Onboarding, and Contracts
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Form Submission & Verification: Both Brands and Influencers must complete our official intake forms and share accurate profile/campaign details (via website forms, WhatsApp, or direct communication).
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Binding Agreement: Submitting a filled-out requirement form and confirming participation constitutes a binding agreement to enter into a specific campaign under these terms and any individual campaign brief agreed upon via chat or written record.
4. Commission and Fee Structure
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Commission Rate: Urban Shivay charges a standard service and facilitation fee of 10% from the Brand and a 10% service fee from the Influencer for all completed works, sponsorships, and campaigns brokered through our network (unless otherwise specified in a customized written agreement).
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Payment Terms: Payment processing terms, schedules, and escrow or direct settlement methods will be explicitly outlined during the individual campaign contract setup via WhatsApp or formal invoice. All commission deductions are non-refundable once a campaign has successfully launched or deliverables have been fulfilled.
5. User Responsibilities & Conduct
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For Brands: Brands agree to provide accurate campaign briefs, lawful product/service offerings, and timely payments for services rendered by matched influencers. Brands must not promote illegal goods, scams, or unverified financial products.
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For Influencers: Influencers agree to deliver authentic content as specified in their campaign brief, maintain professional communication, and disclose sponsored content in accordance with local advertising standards and social media platform guidelines.
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Prohibited Content: Neither party shall use Urban Shivay to promote adult content, hate speech, illegal items, fraudulent schemes, or misleading claims.
6. Limitation of Liability
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Dispute Resolution: Urban Shivay assists in facilitating communication and matching parties, but we are not directly responsible for the fulfillment, quality, or safety of products/services, nor are we liable for direct financial defaults between individual Brands and Influencers.
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Any direct disputes regarding content quality, missed deadlines, or payment disputes must be mediated in good faith with our team, but ultimate legal and financial liability rests between the contracting Brand and Influencer.
7. Termination of Services
Urban Shivay reserves the right to suspend, block, or terminate communication and partnership access with any Brand or Influencer who violates these terms, engages in unprofessional behavior, or attempts to bypass platform commission structures.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be updated directly on this page with a revised “Last Updated” date. Continued use of our platform constitutes acceptance of those changes.
9. Contact Information
For any questions regarding these Terms and Conditions, campaign rules, or commission structures, please reach out to our team directly via our website or official WhatsApp contact channel.